Support Policy Page

Introduction

At ABAZAR, we are committed to providing excellent customer support to ensure your satisfaction with our car accessories. This Support Policy outlines the support services we offer and how you can access them.

Support Services

We offer the following support services to assist you with any questions or issues you may encounter:

1. Product Information and Advice

   • Assistance with product selection, specifications, and compatibility.
   • Guidance on product features and benefits.

2. Order Assistance

   • Help with placing orders, tracking shipments, and handling order inquiries.
   • Support for order modifications or cancellations before shipment.

3. Technical Support

   • Troubleshooting assistance for product issues or defects.
   • Guidance on installation and usage of products.

4. Warranty and Returns

   • Support for initiating warranty claims and returns.
   • Assistance with the return process and status updates.

Support Channels

You can reach our support team through the following channels:

1. Email Support

   • Contact us at [abazarrachid43@gmail.com] for any support inquiries.
   • Our support team will respond within [1] business days.

2. Phone Support

   • Call us at [+212 528 24 55 43] during our business hours.
   • Immediate assistance for urgent issues.

3. Live Chat

   • Access our live chat feature on our website during business hours.
   • Instant messaging support for quick questions and assistance.

4. Help Center and FAQs

   • Visit our Help Center on our website for self-service resources and frequently asked questions.
   • Access user manuals, troubleshooting guides, and other helpful information.

Business Days

Our support team is available during the following days:

• Monday to Saturday
• Sunday: Closed

Response Times

We strive to respond to all support inquiries within the following time frames:

• Email: [2] business days
• Phone: Immediate during business hours
• Live Chat: Immediate during business hours

Escalation Process

If you are not satisfied with the resolution provided by our support team, you can escalate your issue by:

1. Contacting a Supervisor

   • Request to speak with a supervisor during your support call or chat session.
   • Provide details of your issue and why you are requesting escalation.

2. Formal Complaint

   • Send a formal complaint to [abazarrachid43@gmail.com].
   • Include your order number, details of the issue, and previous support interactions.
   • Our management team will review your complaint and respond within [number] business days.

Feedback

We value your feedback and strive to improve our support services continuously. Please share your feedback with us at [your email] or through our website's feedback form.

Contact Information

If you have any questions about our Support Policy, please contact us at:

ABAZAR
Email: [abazarrachid43@gmail.com]
Phone: [+212 528 24 55 43]
Address: [Route De Biougra Km 1 Ait Melloul /Agadir Morocco]